Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Your questions, answered. Find information about our products, shipping, payments, and more.
Quick Links
Ordering & Account
Q: How do I place an order?
A: Simply browse our store, add the products you like to your cart, and click the "Checkout" button. Follow the on-screen instructions to enter your shipping address and payment information to complete your order.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track your orders easily, view your order history, and enjoy a faster checkout process in the future.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number and a link to our shipping partner's website. You can use this to track your package's journey to your doorstep.
Q: Can I modify or cancel my order after it has been placed?
A: We process orders quickly. If you need to modify or cancel an order, please contact our support team at [Your Support Email Address] as soon as possible. We will do our best to help if the order has not yet been shipped.
Digital Products
Q: How do I receive my digital products after purchase?
A: Immediately after your payment is confirmed, you will receive an email with a secure download link for your digital product. A download link will also appear on the order confirmation page.
Q: I haven't received the download link. What should I do?
A: Please check your email's Spam or Junk folder. If you still can't find it after 15 minutes, please contact us at [Your Support Email Address] with your order number, and we will resend the link.
Q: Can I get a refund on a digital product?
A: Due to the instant-access nature of digital products, they are non-refundable. Please read product descriptions carefully before purchasing.
Shipping & Delivery
Q: Where do you ship to?
A: We proudly ship our physical products to every corner of India.
Q: How long will it take for my order to arrive?
A: Delivery times vary by location. Typically, orders are delivered within 5-7 business days. Deliveries to metro cities are often faster.
Q: How much are the shipping charges?
A: Shipping charges are calculated at checkout based on your order. We offer free shipping on all prepaid orders above [e.g., ₹1000].
Payments & Pricing
Q: What payment methods do you accept?
A: We accept UPI (Google Pay, PhonePe, etc.), Credit Cards, Debit Cards, Net Banking, and most popular mobile wallets through our secure payment gateway.
Q: Do you offer Cash on Delivery (COD)?
A: Currently, we do not offer a Cash on Delivery (COD) option.
Q: Are there any hidden charges?
A: No. All prices listed on our website are inclusive of all taxes (GST). The final amount on the checkout page is what you pay.
Returns & Refunds
Q: What is your return policy for physical products?
A: We only accept returns for items that are damaged, defective, or incorrect. You must notify us within 48 hours of delivery with photographic proof. Please refer to our full Return Policy page for more details.
Q: I received a damaged item. What should I do?
A: We're sorry to hear that. Please email us at [Your Support Email Address] within 48 hours with your order number and clear photos of the damaged product. We will arrange for a replacement at no extra cost.
Still Have Questions?
If you couldn't find the answer you were looking for, please don't hesitate to reach out to our friendly support team. We're here to help!
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